We are dispatching online and telephone orders as usual, but our showroom is closed
Mainland UK Tripod Ladder Delivery
All ladder prices include delivery. We use our own vehicle and our own driver as much as possible, and delivery is typically up to 7–10 days (but may be sooner) although it can also take longer. We will always let you know the day in advance, although narrowing down the time slot is difficult. When ordering, please give us as much useful information as possible regarding hard-to-find addresses, awkward access, dates when you're away, etc. With your instruction, ladders can be left safely without a signature, to save you from having to wait in all day. Even if we give you an approximate time of delivery, please understand we cannot avoid the occasional delay, and it really helps to give us instructions to leave the ladder, to avoid you having to wait in unnecessarily.
Please note we do not deliver the 15' Tripod Ladder nationwide, and need to discuss delivery options with you before ordering.
Our courier may be unable to deliver without a VISIBLE house name
When we are unable to deliver within a reasonable timescale, we use a 3 day service with Tuffnells. The 3 day service means your ladder could be delivered over the following three days once dispatched - we do not get tracking information and cannot request a specific day, although you can leave instructions for the ladder to be left in a safe place without a signature. Remember, courier drivers have a gruelling day behind the wheel, at very low pay, and we cannot expect miracles from them, so please give as much info as possible to make things as straightforward as possible.
Best of all, come and collect from us in Shaftesbury and save 10%. This way you get to see the ladders and know you are getting the right model and size.
Ireland, Isle of Wight, Isle of Man, Channel Islands
We work with local couriers. Please call for prices.
Europe Tripod Ladder Delivery
Please contact us for a price - we need your full address and ladder size.
USA Tripod Ladder Delivery
Please visit Hasegawa Ladders
Cancellations and Returns
We offer a full refund for goods returned in original condition, within 14 days, in original packaging and fit for re-sale. View full returns details.
Returning ladders is a bore for everyone - please discuss with us when ordering to make sure you make the right choice first time!
All our products, including the tripod ladders, carry a two year warranty against defect. View full warranty details.