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Ladder Delivery

Mainland UK

All ladder prices include delivery. We use our own vehicle and our own driver as much as possible, and delivery is usually within 7-10 days although it can take longer. We will always let you know the day in advance, although narrowing down the time slot is difficult.  When ordering, please give us as much useful information as possibe regarding hard-to-find addresses, awkward access, dates when you're away, etc. With your instruction, ladders can be left safely without a signature, to save you from having to wait in all day. Even if we give you an approximate time of delivery, please understand we cannot avoid the occasional delay, and it really helps to give us instructions to leave the ladder, to avoid you having to wait in unnecessarily.
Please note we do not deliver the 15' Tripod Ladder nationwide, and need to discuss delivery options with you before ordering.

Our courier may be unable to deliver without a VISIBLE house name

When we are unable to deliver within a reasonable timescale, we use a 3 day service with Tuffnells.  The 3 day service means your ladder could be delivered over the following three days once dispatched - we do not get tracking information and cannot request a specific day, although you can leave instructions for the ladder to be left in a safe place without a signature. Remember, courier drivers have a gruelling day behind the wheel, at very low pay, and we cannot expect miracles from them, so please give as much info as possible to make things as straightforward as possible.

Best of all, come and collect from us in Shaftesbury and save 10%. This way you get to see the ladders and know you are getting the right model and size.

Ireland, Isle of Wight, Isle of Man, Channel Islands
We work with local couriers. Please call for prices.

Please contact us for a price - we need your full address and ladder size.

Please visit http://hasegawaladders.com

Ladder Returns

We offer a refund within 14 days of delivery, for Tripod Ladders returned in an unused condition, in original packaging and fit for re-sale. The customer is responsible for ensuring the product is returned in good condition, either through private courier or through our own courier service (returns from mainland U.K. addresses using our courier service will be charged at £30.00 plus VAT. Returns from offshore addresses are liable for a surcharge.)

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