UK Delivery charges for Tool Orders
(for LADDERS, please see below)
NB: we always do our best to dispatch orders on the same day, but this isn't always possible. Although Royal Mail do deliver on Saturdays they don't include weekends within their estimates of delivery times.
£4.00: 48 Tracked with Royal Mail - delivered by the postie, can be left in safe place, limited tracking from our end. Approx 2-3 working days.
£7.50: Next Working Day, Tracked service with DPD for orders received before 2pm, Monday-Friday. DPD give you a 1 hour timeslot. Can be left in safe place.
Orders over £100: Free Delivery (48 Tracked) or choose from the other options above.
Highlands and Islands: £4.00 48 Tracked with Royal Mail - delivered by the postie, can be left in safe place, limited tracking from our end. 2-3 working days.
Orders over £100: Free Delivery (48 Tracked)
Surcharges for larger items may apply.
International Deliveries for Tool Orders
Price depends on location - adjust the COUNTRY tab in your basket to see the price.
We use Fedex, and we'll email you the tracking info.
Niwaki are not responsible for any import charges or taxes incurred on delivery.
All ladder prices include delivery to mainland UK, and we will quote for international delivery when requested. We use our own driver and vehicle as much as possible, and delivery is usually within 7-10 days. When this isn't possible we send out with Tuffnells on a 3 Day service, but customers tend to prefer the more personal service we can offer. When ordering, please give us as much useful information as possibe regarding hard-to-find addresses, awkward access, dates when you're away, etc. With instructions, ladders can be left without a signature. Or - come and collect from us in Shaftesbury and save 10%
CANCELLATIONS & RETURNS
We offer a full refund for goods returned in original condition, at the customers cost, within 14 days. returning ladders is a bore for everyone - please discuss with us when ordering to make sure you make the right choice first time!
We offer a refund within 14 days of delivery, for Tripod Ladders, in original packaging and fit for re-sale. The customer is responsible for ensuring the product is returned in good condition, either through private courier or through our own courier service (returns from mainland U.K. addresses using our courier service will be charged at £30.00 plus VAT. Returns from offshore addresses are liable for a surcharge.)
All our products are covered by a 2 year warranty