Our showroom is temporarily closed but we are dispatching orders as usual

Niwaki At Mapperton Gardens

Delivery

UK Delivery Charges (ex. Tripod Ladders)

  • Free Delivery for orders over £/$/€100*
  • £4.00: 48 Tracked with Royal Mail - delivered by the postie, can be left in safe place, limited tracking info. Approx 2-4 working days.
  • £7.50: FedEx Tracked service delivered next working day for orders received before 1pm GMT Mon–Friday.

Global Deliveries (ex. Tripod Ladders)

  • Free Delivery for orders over £/$/€100*
  • Price depends on location - adjust the COUNTRY tab in your basket to see the price.
  • We typically use DHL or FedEx, and we’ll email you the tracking info.

*Surcharges may apply to some larger or heavier items to some areas.

Please note Niwaki are not responsible for any import duty, taxes or fees incurred and these will be will be collected by our courier during customs clearance — For EU countries, when possible DHL will provide an estimate on the order confirmation page.

UK Tripod Ladder Delivery

  • All ladder prices include delivery, but if possible, come and collect from us in Shaftesbury and save 10%. This way you get to see the ladders and know you are getting the right model and size.
  • We use our own vehicle and our own driver as much as possible, and delivery is typically up to 7–10 days (but may be sooner) although it can also take longer.
  • We will always let you know the day in advance, although narrowing down the time slot is difficult.
  • When ordering, please give us as much useful information as possible regarding hard-to-find addresses, awkward access, dates when you’re away, etc (Our courier may be unable to deliver without a VISIBLE house name).
  • With your instruction, ladders can be left safely without a signature, to save you from having to wait in all day.
  • Even if we give you an approximate time of delivery, please understand we cannot avoid the occasional delay, and it really helps to give us instructions to leave the ladder, to avoid you having to wait in unnecessarily.
  • Please note we do not deliver the 15' Tripod Ladder nationwide, and need to discuss delivery options with you before ordering.
  • When we are unable to deliver within a reasonable timescale, we use a 3 day service with Tuffnells.
  • Tuffnells 3 day service means your ladder could be delivered over the following three days once dispatched - we do not get tracking information and cannot request a specific day, although you can leave instructions for the ladder to be left in a safe place without a signature.

Please remember; courier drivers have a gruelling day behind the wheel, at very low pay, and we cannot expect miracles from them, so please give as much info as possible to make things as straightforward as possible.

Global Tripod Ladder Delivery

Europe:

  • Please contact us for a price - we need your full address and ladder size…
  • The easiest way is to add the ladder and any other items to your order and follow the onscreen instructions during checkout to request a quote

USA: