UK Delivery Charges (ex. Tripod Ladders)
- Free Collection from our Flagship or London Store.
- Free Delivery for orders over £100*
- £5: Standard service via Royal Mail Tracked 48; typically 2–5 working days.
- £8: Priority service via Royal Mail Tracked 24, DHL, FedEx, or UPS; aims for next day delivery by 6pm but this is not guaranteed. Valid for orders received before 12pm UK time, Monday to Friday (excluding weekends and UK Bank Holidays).
USA Delivery (ex. Tripod Ladders)
- All duties and taxes included — we ship to the USA on DDP (Delivered Duty Paid) terms, so there’s nothing more to pay when your order arrives.
- Free Delivery for orders over $100*
- Under $100, the price is calculated at checkout.
- Orders ship from our UK warehouse and typically arrive in 5–10 days. We use DHL, FedEx or UPS, and you’ll get tracking updates by text and email.
- Occasionally US Customs may ask the recipient for extra information, such as a Social Security Number. If this happens, email us at info@niwaki.com and we’ll help.
Rest of World Delivery (ex. Tripod Ladders)
- Free Delivery for orders over 100 £/$/€*
- Price depends on location - adjust the COUNTRY tab in your basket to see the price.
- We typically use DHL, FedEx, or UPS, and we’ll email you the tracking info.
*Surcharges may apply to some larger or heavier items to some areas.
*For deliveries outside the UK and USA, customs fees may apply and are estimated during checkout. Niwaki is not responsible for any import duty, taxes or fees, which will be collected by our courier during customs clearance. For EU countries, the courier will provide an estimate on the order confirmation page.
UK Tripod Ladder Delivery
- All ladder prices include delivery from our HQ near Shaftesbury, but if possible, come and collect from us and save 10%. This way you get to see the ladders and know you are getting the right model and size.
- We use a combination of our own vehicle or private courier, and delivery is typically up to 7–10 working days but please allow up to 21 working days.
- We do not use the national couriers, who are ill-equipped to handle our ladders properly.
- Some areas require a surcharge - please contact us for a quote.
- We will always let you know the day in advance, although narrowing down the time slot is difficult.
- When ordering, please give us as much useful information as possible regarding hard-to-find addresses, awkward access, dates when you’re away, etc (Our courier may be unable to deliver without a VISIBLE house name).
- With your instruction, ladders can be left safely without a signature, to save you from having to wait in all day.
- Even if we give you an approximate time of delivery, please understand we cannot avoid the occasional delay, and it really helps to give us instructions to leave the ladder, to avoid you having to wait in unnecessarily.
- Please note we do not deliver the 15' Tripod Ladder nationwide and need to discuss delivery options with you before ordering.
Please remember; courier drivers often suffer grueling days behind the wheel, against traffic, the clock and the idiosyncrasies of British roads and addresses. Please give as much info as possible to make your delivery straightforward and stress free.
Global Tripod Ladder Delivery
Customs fees may apply and are estimated during checkout. Surcharges may apply, which are not estimated or indicated at checkout. Please check with your local customs office to see if such surcharges are likely to apply before ordering.
Please note Niwaki are not responsible for any import duty, taxes or fees incurred and these will be collected by the courier during customs clearance.
Europe:
- Please contact us for a price - we need your full address and ladder size…
- The easiest way is to add the ladder and any other items to your order and follow the onscreen instructions during checkout to request a quote.
USA:
- We’re unable to ship ladders to the USA – please visit hasegawaladders.com