We are dispatching online and telephone orders as usual, but our showroom is closed
UK Delivery charges (excluding Tripod Ladders)
NB: we always do our best to dispatch orders on the same day, but this isn't always possible. Although Royal Mail do deliver on Saturdays they don't include weekends within their estimates of delivery times.
£4.00: 48 Tracked with Royal Mail - delivered by the postie, can be left in safe place, limited tracking info. Approx 2-4 working days.
£7.50: FedEx Tracked service delivered next day by 6pm (excluding Sat/Sun and UK Bank Holidays) for orders received before 1pm GMT Mon–Fri (excluding UK Bank Holidays). Can be left in safe place. Estimated timeslots are not available.
Orders over £100: Free Delivery (48 Tracked) or choose from the other options above.
Highlands and Islands: £4.00 48 Tracked with Royal Mail - delivered by the postie, can be left in safe place, limited tracking info. Approx 2-4 working days.
Orders over £100: Free Delivery (48 Tracked)
Surcharges for larger items may apply.
International Deliveries (excluding Tripod Ladders)
Price depends on location - adjust the COUNTRY tab in your basket to see the price.
We use FedEx, and we'll email you the tracking info.
Please note Niwaki are not responsible for any import charges or taxes incurred on delivery.
Cancellations and Returns
We offer a full refund for goods returned in original condition, within 14 days, in original packaging and fit for re-sale. View full returns details.
Returning ladders is a bore for everyone - please discuss with us when ordering to make sure you make the right choice first time!
All our products, including the tripod ladders, carry a two year warranty against defect. View full warranty details.