Careers at Niwaki
Thank you for your interest in Niwaki, where we inspire gardeners and creative types all over the world with our diverse range of Japanese tools and gear, defined by practicality, durability and style. If you join us, you’ll help to solidify our position as the only garden tool company that celebrates the fusion of Japanese and British gardening cultures, inspiring more people to unleash their creative potential in the garden. If you’ve got the necessary skills and experience, we’d love to hear from you.
Current vacancies
Customer Service Associate
Job Overview
Primarily a customer facing role, the Customer Service Associate (CSA) role is a full time position involving liaison with customers on the phone, face to face (in stores and at shows) and by email, resolving queries quickly and satisfactorily. The role plays a crucial role in ensuring customer satisfaction, requires a keen eye for detail and a customer focused manner. The CSA will become an integral part of the Customer Service team, helping to maintain the gold standard of customer service with new, existing and potential Niwaki customers.
Main Responsibilities
- Provide first line customer service across all designated customer touch-points, including phone, email, in-store and retail/trade shows
- Respond to customer queries so that issues are resolved as quickly as possible in an approachable, friendly and polite manner
- Ensure emails are replied to within appropriate time-frames, as set out by the Customer Service team
- Liaise with the broader Niwaki team, feeding recurring product issues to the correct staff member and raising any other customer related issues as necessary
- Provide support in the Niwaki HQ Showroom as required, ensuring customer requests and queries are addressed, representing the brand in line with our Niwaki best practices expectation and presenting the Niwaki product range with appropriate knowledge and enthusiasm.
Person Specification
Essential:
- A genuine interest in customer service and a desire to deliver the best possible service for Niwaki customers.
- An engaging manner in interacting with customers, never pushy, always interested in exploring their needs and providing solutions.
Desirable:
- Previous experience in a customer-facing, customer service orientated role would be beneficial.
- A genuine interest in the Niwaki product range, with an ability to understand the finer nuance of manufacturing details, usability and product care.
- An interest in and curiosity about gardening.
Job Types: Full-time, Permanent
Pay: £24,720.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
- Sick pay
Work Location: Niwaki HQ, Semley, SP7 9AW
CVs and cover letters should be sent to careers@niwaki.com
