Location: Showroom – Niwaki HQ, Semley, Dorset
Salary: £20,435
Schedule: Part-time including Saturdays, 31 hours per week

About Niwaki

The name Niwaki (it means ‘garden tree’ in Japanese) reflects our founder Jake Hobson’s expertise in Japanese cloud pruning. We bring the best of Japanese craft and design to gardeners around the world, offering a diverse range of tools, knives, workwear and other gear, all united by practicality, durability and style. We call it “great stuff from Japan”, and it’s a pleasure to be able to share it with appreciative, practical people.

About the role

This is an opportunity to become the face of Niwaki at our HQ shop, in Semley, on the Wiltshire/Dorset border. Our Sales Associates play a key role in creating a welcoming, informed and inspiring atmosphere for our customers and you will help to communicate the Niwaki story at the heart of the business.

What you’ll do

We’ll help you to become an expert on our products and our story, so you can deliver exceptional customer service that reflects our values, taste and attention to detail.
Examples of your day-to-day tasks include:

• Proactively engaging customers, building lasting relationships and delivering first class service;
• Ensuring the showroom always looks its best: clean, well-stocked, on-brand and inviting;
• Creating and maintaining informative, beautifully presented product displays, including with our tripod ladders (outside!) and decorative trees;
• Caring for our stock, including maintaining inventory levels and merchandising;
• Ensuring our retail procedures are completed with care and your communication between our teams is proactive and accurate.

Other responsibilities

• Take part in Niwaki events, such as The Chelsea Flower Show (a highlight of the year);
• Be flexible and willing to work at different locations when required, including occasional trips to our London Store (Niwaki Chiltern Street);
• Help to run our in-store events, such as ikebana and wreath-making workshops;
• Support our Customer Service team in our on-site HQ.

About you

We offer training, so with the right attitude anyone can succeed in this role. You will be a positive and supportive person who takes pride in their work and is willing to bring energy and enthusiasm to Niwaki. A passion for gardening and Japanese culture is a bonus but not essential. It won’t take long to get the bug.

Preferred skillset

• Experience in a customer-facing role;
• Strong communication and customer care skills;
• Well organised and tidy, with good attention to detail;
• Ability to prioritise and manage multiple tasks;
• Willingness to travel and attend exhibitions and events.

Benefits

• You will join a passionate team of people who love what they do. Niwaki will ensure you are given the opportunity to learn and develop. We also offer:
• Company pension;
• Employee discount;
• Private healthcare (after 1-year);
• Bonus scheme (discretionary)

The closing date for applications is Friday 16 January 2026 and we will contact successful candidates with interview details by Friday 23 January 2026.
CVs and cover letters should be sent to mailto:careers@niwaki.com

Location: Niwaki HQ, Semley, Dorset
Salary: starting £26,780
Schedule: Ideally full-time 37.5 hours per week, Monday – Friday, although part-time hours could be considered for the right candidate

About Niwaki

The name Niwaki (it means ‘garden tree’ in Japanese) reflects our founder Jake Hobson’s expertise in Japanese cloud pruning. We bring the best of Japanese craft and design to gardeners around the world, offering a diverse range of tools, knives, workwear and other gear, all united by practicality, durability and style. We call it “great stuff from Japan”, and it’s a pleasure to be able to share it with appreciative, practical people.

About the role

This is an opportunity to become an integral part of the HR/Finance team at Niwaki HQ. As an HR/Finance Administrator, you’ll play a key role in continuing to establish a fulfilling and inviting workplace, where the employees in our growing team feel valued and appreciated and look forward to coming to work.

What you’ll do

You will be providing administrative support and guidance to managers and staff across the full range of HR and Finance activities and across all our sites.
Examples of your general tasks include:

• Acting as first point of contact for HR and Finance related queries;
• Ensuring staff records are well maintained;
• Assisting with recruitment campaigns: posting job adverts, scheduling interviews, preparing offer letters, notifying unsuccessful candidates;
• Organising and planning staff socials and team building events;
• Administering holiday bookings and other absences on our HR system;
• Maintaining various HR documents and templates as required, including ensuring all job descriptions and person specifications are up-to-date;
• Assisting the Finance team to follow up on overdue accounts receivable;
• Filing monthly pension information to pension provider;
• Providing other administrative support as required.

About you

The right person will be required to maintain confidentiality, so discretion is a must. You will be positive and helpful with both colleagues and professional contacts of the company. You will familiarise yourself with, and adhere to, the guiding principles of Niwaki.

Preferred Skillset:

• Experience in an HR/Finance administrative role;
• Confident to work on your own initiative, and as part of a team;
• Good IT knowledge and skills;
• Strong interpersonal skills;
• Well organised and tidy, with good attention to detail;
• Prompt and able to work in a timely manner;
• Flexible attitude.

Benefits

• You will join a passionate team of people who love what they do. Niwaki will ensure you are given the opportunity to learn and develop. We also offer:
• Company pension;
• Employee discount;
• Private healthcare (after 1-year);
• Bonus scheme (discretionary)

The closing date for applications is Friday 16 January 2026 and we will contact successful candidates with interview details by Friday 23 January 2026.
CVs and cover letters should be sent to mailto:careers@niwaki.com