Collect in-store
If you prefer to shop in person, don’t forget our Chiltern Street, London and Niwaki HQ, Semley shops are here for you. We’ve extended our opening times and dates in December for both Semley and London. Click below to find out more.
HQ Showroom, Semley: niwaki.com/showroom/
Niwaki Chiltern Street, London: niwaki.com/chiltern/
Niwaki Columbia Road, London: niwaki.com/columbia
And if you really leave it too late, there are always Niwaki Gift Vouchers (emailed to you within mere moments of purchase): niwaki.com/voucher/
Warehouse and customer services opening times
We keep longer hours in the run up to the festive period, but we also allow ourselves a well-earned rest between Christmas and New Year (although our shops will be open, as detailed elsewhere on this page):
18 November–23 December / 8.00am–6.00pm
24 December / 9.00am–3.00pm
25 December–1 January / CLOSED
Online orders
LAST PRE-CHRISTMAS ORDERS DISPATCHED at 10:00 on 23rd December
All orders received after 10:00 on 23rd will be dispatched on 2nd January 2025
UK MAINLAND
We are upgrading our standard RM48 service to RM24, at no extra cost to you
STANDARD SERVICE:
Royal Mail Tracked 24® – 4pm, Friday 20 December
(delivery aim: 23 December)
Orders placed on 23rd MAY arrive on 24th but are not guaranteed
PRIORITY SERVICES:
Various services – 1pm, Friday 20 December
(delivery aim: 22/23 December)
Or, if you’re feeling lucky/risky – 1pm Monday 23 December
(delivery aim 24 December)
Ladders (usually delivered within 10 working days) : Wednesday 18 December
REST OF THE WORLD
Our best sensible estimate is 1pm (UK time) on Monday 16 December
You might be ok if you leave it until the 19 December, but that’s cutting it fine.
UK to East Coast USA can be just 2-3 working days, but we usually recommend 7-10 working days. Unfortunately there’s no accounting for the vagaries of customs. In short – please order as soon as you can! Please bear in mind, these are the times and dates we have been supplied by our various carriers, but once the parcel leaves Niwaki HQ it’s in the hands of the parcel gods. It goes without saying, but if possible please don’t leave it to the last minute … just in case.