UNITED KINGDOM

UPS, FedEx, DHL:
There’s still a little time … last-minute orders made on Monday 22nd and dispatched on Tuesday 23rd could, in theory, arrive on the 24th. Please do call our customer service team – 01747 445059 – for up to the minute info. We’ll do our best to get your order to you in time for the big day.

Royal Mail 24 and 48-Hour:
Orders made this weekend (20th-21st December) will be dispatched on Monday 22nd for possible delivery on Tues 23rd or Wed 24th. We will continuing processing orders until HQ closes for Christmas at 3pm on Wednesday 24th December.

Please bear in mind, once the parcel leaves Niwaki HQ it is no longer within our control: weather, infrastructure, gremlins and even karma can all have their say.
 
Ladders:
(usually delivered within 10 working days)

INTERNATIONAL

The UK to East Coast USA can be just 2-3 working days, but we usually recommend 7-10 working days. Unfortunately, there’s no accounting for the vagaries of customs. In short, please order as soon as you can! Please bear in mind, these are the times and dates we have been supplied by our various carriers, but once the parcel leaves Niwaki HQ, it’s in the hands of the parcel gods. It goes without saying, but if possible, please don’t leave it to the last minute … just in case.

We keep longer hours in the run up to the festive period, but we also allow ourselves a well-earned rest between Christmas and New Year (although our shops will be open, as detailed elsewhere on this page):

18 November–23 December / 8.00am–6.00pm
24 December / 9.00am–3.00pm
25 December–1 January / CLOSED

If you prefer to shop in person, don’t forget our Chiltern Street, London and Niwaki HQ, Semley shops are here for you. Click below to find out more.

• HQ Showroom, Semley
• Niwaki Chiltern Street, London

And don’t forget our in-store concession at SCP on Curtain Road, London, which is open until 23 December 2025.

And if you really leave it too late, there are always Niwaki Gift Vouchers (emailed to you within mere moments of purchase)