Returns & Cancellations
We will fully refund or replace your order should it be damaged or defective, provided we receive notification within 21 days of delivery.
Cancellations:
Pruning Tools, Kitchen Knives, Books etc: we offer a full refund within 14 days of delivery, for any goods returned in an unused condition, in their original packaging and fit for resale. Please note this does not include return shipping prices. We will refund the original order on receipt of the returned goods. Niwaki are not responsible for the returned goods while in transit, and are not responsible for loss or damage - we recommend you use a fully trackable service with adequate insurance. Within the UK, Royal Mail Recorded Delivery insures goods up to £39 and Special Delivery insures goods up to £500.
Tripod Ladders, Platforms, ARS Telescopic Pruner: we offer a refund within 14 days of delivery, for any goods returned in an unused condition, in original packaging and fit for resale. Please note this does not include return shipping prices (typically £30.) The customer is responsible for ensuring the product is returned in good condition, either through private courier or through our own courier service. Please note that we are not responsible for the condition of the goods until they have been returned to us, even when using our courier service. Should our ladders arrive back to NIwaki in a damaged condition, for whatever reason, we are not able to refund the customer's original order. We advise customers to take out appropriate insurance to compensate against loss and damage. We are unable to insure goods collected from the customer, even in our own courier's vehicles.